Shipping Policy

At Luiminas, we are committed to providing a reliable, transparent, and convenient shopping experience. We work with our shipping partners to ensure your orders are carefully processed and delivered as efficiently as possible.

Please review the following shipping information before placing your order.

1. Shipping Options & Estimated Delivery Times

We offer the following shipping options for eligible international orders:

Standard Shipping

• Estimated delivery time: 14–28 days after dispatch.

• Available for eligible international destinations.

• Delivery times may vary depending on your location, customs processing, and carrier conditions.

Express Shipping

• Estimated delivery time: 4–8 days after dispatch.

• Available for selected products and destinations.

• Additional shipping charges may apply.

Please note that delivery estimates do not include order processing time.

Delivery may be affected by public holidays, customs clearance, severe weather, carrier disruptions, or other circumstances beyond our reasonable control.

The shipping options available for your order will be shown at checkout.

For bulk purchases or business-to-business orders, please contact us at service@luiminas.com to discuss shipping arrangements.

2. Shipping Costs & Free Shipping

Shipping fees may vary depending on:

• Delivery destination.

• Package weight and dimensions.

• Shipping method.

• Order value and applicable promotions.

Free Shipping Eligibility

Eligible orders may qualify for free shipping when they meet the following thresholds:

• Domestic orders: US$70 or more.

• International orders: US$200 or more.

Free shipping is subject to destination eligibility and any applicable promotional conditions.

The final shipping cost, including any available discounts, will be displayed at checkout before payment.

3. International Shipping & Customs

Luiminas offers international shipping to eligible destinations.

International orders may be subject to customs inspections, import duties, local taxes, and other charges imposed by the destination country.

Unless otherwise indicated at checkout:

• Import duties and applicable customs charges are the responsibility of the recipient.

• Customs clearance may affect delivery times.

• Customers are responsible for providing accurate shipping information.

• Certain products may be restricted from shipment to specific destinations.

We aim to provide the necessary shipping documentation for international orders.

For business-to-business transactions, any applicable Incoterms will be specified in the agreed shipping arrangements.

If you have questions about shipping to your country, please contact service@luiminas.com before placing your order.

4. Order Processing

We aim to begin processing orders within 2 business days after payment confirmation.

Depending on product availability, order volume, and warehouse operations, order preparation and dispatch may take up to 7 business days in total.

Business days generally exclude weekends and public holidays.

Once your order has been shipped, you will receive a shipping confirmation email with tracking information where available.

Estimated delivery times begin after your order has been dispatched.

During peak shopping seasons, promotional events, or unexpected disruptions, processing may take longer than usual.

If your order experiences a significant delay, please contact our customer support team for assistance.

5. Returns, Exchanges & Refunds

We want you to feel confident when shopping with Luiminas.

We offer a 30-Day Hassle-Free Returns & Exchanges Policy, including eligible sale and promotional items.

30-Day Return Window

You may request a return or exchange within 30 days of receiving your order.

To qualify for a voluntary return or exchange, items must generally:

• Be unused and in their original condition.

• Include their original packaging and accessories.

• Include applicable tags and labels.

• Be accompanied by proof of purchase.

Sale and promotional items are also eligible for returns and exchanges within 30 days, provided they meet the applicable conditions.

Return Shipping Costs

For voluntary returns due to a change of mind, customers are generally responsible for return shipping costs unless otherwise agreed.

If an item arrives defective, damaged, or incorrect, Luiminas will cover applicable return shipping costs where required by law.

Refund Processing

Once your returned item has been received and inspected, we will notify you of the refund status.

For approved voluntary returns, we aim to issue refunds to the original payment method within 10 business days.

Your bank or payment provider may require additional time to process the refund.

Where applicable consumer protection laws require an earlier refund or different procedure, those legal requirements will take priority.

For full eligibility details, exclusions, and statutory cancellation rights, please refer to our Refund Policy.

To request a return or exchange, please contact:

service@luiminas.com

6. Lost, Delayed, or Damaged Packages

Your satisfaction is important to us, and we want every order to arrive safely.

Damaged or Incorrect Items

If your order arrives damaged, defective, or incorrect, please contact us as soon as possible.

Include your order number, a brief description of the issue, and photos if available.

Our customer support team will review the situation and help arrange an appropriate resolution.

Lost or Missing Packages

If your package has not arrived within the expected timeframe or the tracking information has stopped updating, please contact our support team.

We will work with the shipping carrier to investigate the shipment.

Depending on the circumstances and applicable law, an appropriate resolution may include a replacement or refund.

Shipping Claims

For faster investigation, we encourage customers to report shipping damage promptly and notify us of missing packages as soon as the expected delivery period has passed.

Reporting delays will not remove any statutory consumer rights.

Unexpected Delays

Severe weather, natural disasters, transportation interruptions, customs procedures, and other exceptional events may affect delivery times.

We will make reasonable efforts to assist customers affected by significant shipping disruptions.

Nothing in this policy limits your statutory rights regarding damaged, defective, lost, or undelivered goods.

7. Sustainability & Packaging

At Luiminas, we recognize the importance of reducing unnecessary packaging waste and improving shipping efficiency.

We aim to:

• Reduce unnecessary packaging materials.

• Explore more recyclable packaging options.

• Offer lower-impact shipping alternatives where available.

• Work toward our goal of using fully recyclable packaging by 2027.

Packaging materials and shipping options may vary depending on the product and fulfillment location.

Carbon-neutral shipping options will be identified separately if available.

8. Shipping Policy Updates

We periodically review our Shipping Policy to reflect operational improvements, shipping arrangements, and applicable regulations.

We aim to review this policy twice yearly, including during the first and third quarters.

Where practical, significant policy updates may be communicated through website announcements or customer notifications in advance.

The latest version will always be available on our website.

Policy changes will not retrospectively reduce statutory rights or contractual protections that apply to orders already placed.

9. Contact Us

If you have questions about shipping, delivery estimates, tracking, returns, exchanges, or refunds, please contact our customer support team.

Email: service@luiminas.com

We're here to help make your shopping experience as smooth and convenient as possible.

Thank you for shopping with Luiminas!