Refund policy
30-Day Returns & Refund Policy
At Luiminas, we want you to shop with confidence and enjoy every purchase.
We offer a 30-Day Hassle-Free Returns & Exchanges Policy, including eligible sale and promotional items.
If you're not completely satisfied with your purchase, you may request a return or exchange within 30 days of receiving your order, subject to the conditions outlined below.
1. Return Eligibility
To qualify for a return under our voluntary 30-day return policy, your item must:
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Be returned in the same condition in which you received it.
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Be unused, unworn, and free from damage caused after delivery.
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Include all original accessories, components, and packaging.
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Include any applicable tags and labels.
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Be accompanied by a receipt, order confirmation, or other proof of purchase.
Sale, discounted, and promotional items are eligible for returns and exchanges within 30 days, provided they meet these requirements.
These conditions do not restrict your legal rights relating to defective, damaged, or incorrectly supplied products.
2. How to Start a Return
We aim to make the return process as simple as possible.
To request a return or exchange:
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Contact our customer support team at service@luiminas.com within 30 days of receiving your order.
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Include your order number and the item you wish to return or exchange.
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Briefly explain your return request.
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Our team will review your request and provide the appropriate return instructions and shipping details.
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Once your return is received and inspected, we will notify you of the refund or exchange status.
For voluntary returns, please contact us before shipping your item back to ensure that it is sent to the correct return location.
Return shipping labels may be provided where available. Any applicable shipping charges will be explained before you return your item.
You can contact us at any time with return-related questions:
3. Return Shipping Costs
For voluntary returns due to a change of mind, customers are generally responsible for return shipping costs unless otherwise agreed.
If your item arrives defective, damaged, or incorrect, Luiminas will cover applicable return shipping costs where required by law.
Any prepaid return shipping label will be provided only when confirmed by our customer support team.
Statutory consumer rights regarding return shipping costs remain unaffected.
4. Damaged, Defective, or Incorrect Items
Please inspect your order upon delivery.
If your item arrives damaged, defective, or different from what you ordered, contact us as soon as possible at service@luiminas.com.
To help us resolve the issue efficiently, please provide:
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Your order number.
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A description of the problem.
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Clear photos of the product and packaging, if available.
Our customer support team will review the situation and arrange an appropriate solution, which may include a repair, replacement, or refund, depending on the circumstances and applicable law.
Your statutory rights regarding faulty or incorrectly supplied goods are not limited by our voluntary 30-day return window.
5. Exceptions / Non-Returnable Items
Certain products may be excluded from our voluntary return policy, including:
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Perishable goods, such as food, flowers, or plants.
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Custom-made or personalized products.
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Sealed hygiene or personal care products that cannot be returned after opening, where the applicable legal exception applies.
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Hazardous materials, flammable liquids, or gases.
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Gift cards, except where refunds are required by applicable law.
Important: Sale and promotional items are not excluded from our 30-day return policy.
If you're unsure whether your product is eligible for a return, please contact us before sending it back.
These exclusions do not remove any statutory consumer rights, including applicable cancellation rights and remedies for defective products.
6. Exchanges
Need a different item or product variation?
You may request an exchange within 30 days of receiving your order, provided the original item meets our voluntary return eligibility requirements.
Exchanges are subject to product availability.
The fastest way to receive the item you want is to return your original purchase and, once the return is accepted, place a separate order for the replacement item.
For assistance with exchanges, contact:
7. European Union Cancellation Rights
For eligible online purchases made by consumers in the European Union, statutory cancellation rights apply independently of our voluntary 30-day return policy.
Under applicable EU consumer protection rules, consumers generally have 14 days after receiving their goods to notify us of their decision to cancel the purchase, without providing a reason, unless a legal exception applies.
After notifying us of cancellation, consumers generally have another 14 days to return the goods.
To exercise your statutory cancellation right, email service@luiminas.com with a clear statement that you wish to cancel your purchase.
For eligible statutory cancellations:
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Refunds include the product price and applicable standard delivery charges.
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Additional charges for premium or express delivery generally do not need to be refunded.
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Refunds will be issued within 14 days of receiving your cancellation notice, although we may withhold reimbursement until we receive the returned goods or evidence that they have been sent back, where permitted by law.
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Customers are generally responsible for direct return shipping costs where this has been properly disclosed, unless otherwise required by law.
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Consumers may inspect the product as necessary to establish its nature, characteristics, and functioning. Deductions for diminished value may apply only where permitted by law.
Luiminas also offers its voluntary 30-day return and exchange policy, providing an additional return option for eligible purchases.
Nothing in this policy limits or replaces your statutory EU consumer rights.
8. United Kingdom Cancellation Rights
For eligible online purchases made by consumers in the United Kingdom, statutory cancellation rights apply independently of our voluntary 30-day return policy.
Customers generally have 14 days after receiving their goods to notify us that they wish to cancel the purchase, without providing a reason, unless a legal exception applies.
After notifying us, customers generally have another 14 days to return the goods.
For eligible statutory cancellations:
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Refunds include the product price and applicable standard delivery charges.
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Refunds will be provided within the applicable statutory deadline, generally within 14 days after we receive the returned goods or evidence of their return, whichever is earlier.
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Customers may inspect goods in a manner similar to examining them in a physical store.
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Deductions for excessive handling may apply only where legally permitted.
Our voluntary 30-day return policy provides additional benefits and does not affect your statutory rights under UK consumer protection laws.
9. Refund Processing
Once we receive and inspect your returned item, we will notify you whether your refund has been approved.
For approved voluntary returns, we aim to process refunds to the original payment method within 10 business days.
Please note:
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Refunds will be made using the original payment method unless otherwise agreed or required by law.
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Your bank or payment provider may require additional time to process and display the refund.
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Where applicable law requires an earlier refund or a different refund procedure, those legal requirements will take priority.
If more than 15 business days have passed since your voluntary refund was approved, please contact us at:
10. Contact Us
If you have questions about returns, exchanges, refunds, or your order, our customer support team is here to help.
Customer Support Email: service@luiminas.com
We are committed to providing a clear, reliable, and convenient shopping experience.
Shop with confidence at Luiminas — enjoy 30-day returns and exchanges on eligible purchases, including sale and promotional items!